Clinic Policy

Thank you for choosing Sensory Kids for your child’s therapy. Our therapists are reserving a weekly time slot for your child’s therapy. Your adherence to our policies will help secure their
time slot and ensure timely sessions, continuity of therapy and appropriate transitions out of therapy.

SENSORY KIDS is a small clinic that opened in 2012 and is located in a quiet business park in Long Mile Road, Dublin 12. We are located 3 km from Children’s Health Ireland in Crumlin, Dublin and 120m from Aldi shop on Long Mile Road.

• When coming to the clinic, we ask that our families please be mindful of our neighbours by not allowing children to run, yell or play in any of the common areas of the business park. Additionally, when arriving please wait quietly with your child in the Sensory Kids waiting area.
• Due to privacy concerns, it is important that parents and children do not attempt to come into the clinic before their therapist comes to get your child. Additionally, to ensure patient privacy, transitions from parent to therapist must occur in the waiting area outside of the clinic, especially if your child is entering a group session. For private, individual sessions, parents may be asked to come in with the child, particularly for preschool-aged children or for a child’s first visit.
• Parents are welcome to attend any and all private, individual sessions. After discussion with parents, a therapist may suggest completing some sessions without a parent to observe changes in behaviour, but it is the parent who makes that decision
• Sensory Kids has CCTV cameras operating in the clinical rooms, main office, and waiting area for the safety of the clients and staff.
• Parents must arrive 5 minutes prior to the end of their child’s session to ensure timely transitions to the next patient(s). If a child is over 10 minutes late to be picked up, additional charges will be applied as per hourly rate. Children who are picked up late more than one time may lose their treatment time.
• Sensory Kids is not responsible for any personal belongings left behind in the waiting area.

‍

CHANGE IN POLICIES

‍

The terms and conditions in this policy may change from time to time. Such changes will occur with 30 days written notice.

‍

PARKING

Parents are not required to stay at the clinic while their child is participating in therapy sessions or evaluations. We value parent participation in sessions, although they are not required. Please contact your therapist ahead of time (at least a week) to arrange a session WITH your child, due to the privacy of other families participating at Sensory Kids.
Parents are required during the initial meeting and most of the assessments.

‍

CANCELLATION POLICY

We understand that things happen in busy families, but if you do not avail of your child’s appointment, another child loses out on the appointment. Please cancel your child’s appointment if you cannot attend.

‍

• Cancellations Before 48 hours: No Charge. The cancelled session must be rescheduled; otherwise, it will be outdated after 60 days. You need to contact us to reschedule your cancellation.
• Cancellations with Less than 48 Hours’ Notice: If you do not give us 48 hours notice that you will not be attending your scheduled appointment, you will be charged in full for the appointment. There are no exceptions to this. This is because, without adequate notice, your therapist is unable to use the time allocated to your appointment. This payment is non-refundable and non-transferable.
• No Show for Appointments: Full Cost Therapy Appointment. This payment is nonrefundable and non-transferable.
• Cancellation with Less than 48 Hours Notice of the initial meeting/consultation or failure to attend the initial meeting, assessment: full deposit charged.
• Cancellations by therapists will result in a full refund or a rescheduled session as per the client’s request.
• Two-week notification is required for any non-illness absence. Notice of changes in schedule (sickness and/or vacation) must be in the form of an email, phone call, or text to Sensory Kids.
• Sensory Kids can not guarantee the same place without prior notice or payment for the term
• If a child has 2 or more excused absences within a one-month period, your child may lose their scheduled appointment time
• Cancellation of future sessions will not result in refunds of payments made.

‍

BOOKING THERAPY

‍

• Booking Therapy Sessions – You should book 1 block of minimum 5 sessions.
• Due to the demand for appointments, we advise that, following assessment, if you wish to be guaranteed consecutive/weekly appointments, typically a block of 5 individual sessions, 1 weekly for 5 weeks in a row.
• Payment for the upcoming block must be received on the last session of the current block.
• We cannot guarantee a specific time slot to a client if they fail to book and pay for the next block up to 3 days from the last paid session, and will be automatically cancelled.
• The calendar system will contact you by sms two days prior to the appointment requesting you to confirm your child’s attendance. Please respond to this sms “yes” or “no”.
• All Invoices for therapy sessions are electronically delivered after payments are made for the services.

‍

TERMINATION OF THERAPY

‍

If you terminate therapy, for any reason, we require at least 2 weeks of sessions’ prior written notice in order for the therapist to transition the child out of therapy and complete closure.

We reserve the right to terminate our services to a client at any time for any reason. Unless circumstances require otherwise, if we terminate the services, we will provide at least 2 sessions’ prior notice.

‍

BOOKING, DEPOSITS, AND PAYMENT POLICY

‍

• Booking/deposit: We charge a deposit at the booking of the initial consultation or assessment.
• All treatment sessions are paid in advance.
• Sensory Kids accepts payments by cash and credit/debit card in the clinic or by phone.

‍